Frequently Asked Questions
Is the platform available on-premise?
Auggit EDMS platform is a SaaS application and not available for on-premise.
What document formats can be uploaded or supported in the platform.
The platform supports uploading documents in multiples file types including but not limited to JPEG,PNG, GIF, BMP, PDF, Word, CSV, Excel, DJVU, Dockets, mp3, mp4 and more.
How can we upload documents in the platform?
Auggit supports uploading documents either manually or via API integration with systems such as ERP, Tally, or custom integration.
What are the SAP ERP APIs available with Auggit?
Auggit supports PO, GRN, Customer Invoice, SO and Quality module integration in SAP ERP.
Can Auggit integrate with SAP on-premise, private and public cloud instance?
Yes, Auggit supports integration with SAP on-premise, private and public cloud instance. The pre-requisites for integration could differ based on the instance type.
What is the use of Tags?
Tags is our patented functionality that allow users to create a unique metadata / category for specific document type for ease of document classification and reporting.
How is the tag report useful for my organisation?
The Tag report in Auggit hels the organisation to identify how many documents are available or missing against an individual tag for a given dimension E.g. For a transaction, process, etc.
This will help to close the gaps by providing the relevant documents for easy audit process.
How is Auggit helping in audit process?
Audit requires a complete check of records /documentation. Through Auggit EDMS, auditors / approvers can review the documents remotely without the need to access the hard documents.
Auditors/ approvers can comment, request, and lock / confirm the documents to complete the audit process. The status of the audit can be viewed through Audit Report.
Can the platform support OCR capability to read and extract data from documents?
Yes, the platform has built-in OCR functionality supported by our ML engine. OCR capability can be configured as per business requirement to extract relevant data or information from the documents and provide it as an output in CSV or relevant format.
Is your mobile app available for iOS and Android?
Yes, the Auggit Mobile app is available for android and iOS users
Does your mobile app support clicking images and uploading into EDMS?
Yes, the Auggit Mobile App is designed for users to take images on the field and upload it in the platform. This will reduce the dependency for physical movement of files or documents.
Is the platform provides role-based access control?
Yes, we follow role-based access control (RBAC), ensuring users can access only what’s needed for their role.
How do you prevent unauthorized access to the platform?
The platform enables multiple ways to secure platform access such as
– Strong password + MFA login.
– AES encryption for sensitive data.
– TLS for secure communication.
– Regular audit logs for all critical actions.
Which cloud provider do you use? How secured is the cloud?
Auggit is hosted on AWS cloud which is a globally recognized cloud service provider with end-to-end security.
Further, AWS provides a secure infrastructure foundation with certified controls (ISO/IEC standards, CSA STAR). Our application builds on top of this by implementing custom authentication, encryption, and access policies.
Is the data encrypted in the platform?
Yes, the platform provides data encryption at rest and for data in-transit.
We rely on AWS S3 encryption for secure data storage.
Data at rest → Encrypted in S3 using AES-256 server-side encryption. AWS automatically manages encryption keys, or we can use KMS (Key Management Service) for customer-managed keys.
Data in transit → Encrypted using TLS (HTTPS) between our application and AWS services.
This ensures all files and objects stored in S3 are fully encrypted both during transfer and at rest.
Do you support Multi-factor authentication?
Yes, MFA is enabled in Auggit. It is enabled by the Admin for users as per the below process.
– A one-time MFA code is sent to the Admin.
– The Admin provides the code to the user.
– The user can login with MFA and the session remains valid for 420 minutes (7 hours) by default.
How does Auggit ensure there is no data loss?
We perform periodic backup of client data to prevent data loss and deliver business continuity in the event of unexpected events or disasters.
What is your pricing model?
The Auggit platform license is available on a subscription basis. There are multiple plans available to suit different business needs.
Do you charge per user, storage, or per account?
The primary factor for the license pricing is based on number of users and data storage required on cloud.
Is there any setup or onboarding fee?
No. The onboarding for the standard scope is provided free of cost. However, for any custom requirement, relevant charges may be applicable.
Do you offer a free trial ?
Auggit does not currently offer a free trial. However, we’d be happy to discuss your requirements and explore a tailored demo or pilot program that best showcases the platform’s value for your needs.
Can we switch plans at any time?
Yes, as per your business requirement, you can switch the plan.
What is the typical timeline for onboarding and activating the standard Auggit EDMS account?
Onboarding duration depends on your organization’s size and requirements. However, the standard EDMS platform license activation and setup can be done in 2 – 3 business days, considering all the necessary client support is provided from client side.
Do you provide user manuals, training as part of onboarding?
Yes, Auggit provides end user training virtually to all users across various modules as per their defined role. Further, user manuals are shared with users for level 1 help.
Who does the onboarding i.e. Auggit or their partners?
Currently, Auggit in-house onboarding team helps with new account activation and client onboarding.
Who does the onboarding i.e. Auggit or their partners?
Currently, Auggit in-house onboarding team helps with new account activation and client onboarding.
What type of support is provided post implementation?
Auggit provides standard technical support post implementation phase. The user can raise an issue / ticket within the platform or application. Further, the user can also send an email to “Support@auggit.com” to raise their concern.
Based on the defined SLAs as per the issue and severity type, the resolution is provided.
What is the support timing?
The support is available between 10 AM to 6 PM IST from Monday to Saturday.
